General Terms

TERMS AND CONDITIONS IN SWEDEN

To shop at pfg STOCKHOLM online you must be at least 18 years old or have the permission of your guardian/parent.

DELIVERY

Normal delivery time is 1-3 days within Sweden and 2-5 days for international orders. Some products may have a longer delivery times during high season. You will receive an order confirmation via e-mail at the time of order. If you don´t receive the delivery confirmation please contact us at info@pfgstockholm.com

PAYMENT TERMS

We offer payments to be made by Klarna checkout

Credit card- you choose to pay with credit card there are no extra fees added. We currently accept VISA and Master Card.

Invoice- When paying with Klarna invoice an invoicing fee of EUR 2,90 will be added to the invoice. When you choose to pay with invoice a verification of your personal details will be made by Klarna. Payment terms 14 days after delivery. Interest for delayed payment will be charged with 2% per month+ reference interest. For full conditions please contact Klarna at Klarna.se.

EXCHANGE AND REFUNDS

We grant you the possibility to return your goods within 14 days after purchasing. The only condition is that the product is returned in its original shape, meaning it has not been used. Make sure always to include the original packaging and any branding tags. Sealed products must be returned with the seal undamaged to keep the right of withdrawal. You bear the return freight costs for the package.

DELIVERY CHARGES

We have a delivery cost of 49 SEK within Sweden. Orders that exceeds 400 SEK we offer free shipping.

We have a delivery cost of 10 EUR within Europe. Orders that exceeds 75 EUR we offer free shipping.

The return freight is always paid by the customer. Should your goods be damaged or defected in any way, you will not have to pay the return freight. Please contact us before sending a claim or complaint back for further instructions.

RECLAIM

We guarantee that the products you have ordered are fault free at the time of delivery. Should you receive a damaged product please contact us as soon as possible, at the latest within 14 days. Any return freight charges for sending back damaged goods within a granted reclaim is paid by pfgSTOCKHOLM

Please send any reclaims, returns or exchanges to:

pfg STOCKHOM AB
Birger Jarlsgatan 102A
114 20 Stockholm

REFUND

Invoice – If you have not yet paid the invoice you do not need to do so. If you have already paid the invoice, a refund will be issued within 30 days after acknowledged return. Please contact Klarna Checkout’s Customer Support for any questions regarding your invoice.

Credit Card – If you have paid by credit/debit card, we will return the money to your card. Normally, it takes approximately two weeks before you receive your refund. In exceptional cases, it may take up to 30 days for a refund.

FORCE MAJEUR

Pfg STOCKHOLM is not responsible for circumstances beyond our control, such as, but not limited to, general labor conflict, war, fire, terrorist attack, changed government regulation or harsh weather. These circumstances shall constitute grounds for exemption which provide for exemption from damages and other penalties.